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Hvarboutique Villas | Croatia | Island Hvar

Hvar Boutique Villas

Terms & Conditions

TERMS & CONDITIONS

Please read the Terms and Conditions carefully as they are legally binding and constitute the terms and conditions of your agreement entered into as defined below, with regard to the hospitality services in the following properties: “Villa Azzurro” and “Villa Verde” (hereinafter referred to solely as the Villa and jointly Villas).

GENERAL

The Villas’ owner is a Croatian limited liability company Podstine d.o.o. based in Split, Put Trstenika 19, PIN (OIB) 21826227698. The guest is a person who rents accommodation in the Villas, as well as every person – member of the group on whose behalf the Villas are rented and who will be accommodated in the Villas in the respective rental period. The employees of the Villas owner and third parties, contracted by the villa owner for providing any of the services, are not considered guests. Other third persons, invited to the Villas by the guest shall be considered visitors. The Villa Manager is a member of the Villas staff, and the person appointed by the Villas’ owner, that is solely responsible for relations with the guests and providing the services.

If the guest rents accommodation in Villas through an Agent, the Agent is obliged to inform the guest about the present Terms and Conditions, and the guest closing the contract for the villa with an Agent deems to read and accept them.

VILLAS DESCRIPTION

Villa Verde – https://www.hvarboutiquevillas.com/verde-description-2025.pdf

Villa Azzurro – https://www.hvarboutiquevillas.com/azzurro-description-2025.pdf

RATES

The Villas daily rental rates are available on our web site at the booking enquiry and are quoted in Euros (€). Rates quoted may be subject to change. VAT of 13% is included in the rental rates / price.

The Rental Rate covers the entire guest indoor and outdoor accommodation areas of the respective Villa, as described in the VILLAS DESCRIPTION. It is not possible to rent individual units in the Villas.

The Rental Rate includes tourist tax and price for the services, stipulated under SERVICES INCLUDED IN PRICE Section below.

CHECK IN / CHECK OUT

The check-in time to the Villas on the day of arrival is after 5 p.m. and the check-out before 10 a.m. on the day of departure.

The Guests are obliged to hand over the documents required for the registration at the Tourist office (such as identity cards or passports) to the Villa Manager, immediately upon arrival. People under 18 must be able to show written permissions to travel with accompanying adult from parent(s) or guardian. We do not accept unattended minors under 18 years of age.

BOOKING AND PAYMENT PROCEDURE

The current Terms and Conditions and the Confirmation letter contain all the provisions regarding your booking of the Villa. They apply equally to all guests accommodated in the Villas. Your booking includes lodging in a furnished Villa with services to be delivered by the Villas owner, Villas staff and other third-party provider(s) as may be requested by you.

Unless specified differently in the Confirmation Letter, the following standard payment conditions apply:

1. For bookings made more than sixty (60) days prior to arrival:

a) A deposit in the amount of 30% of the respective booking price is paid to confirm the reservation, within three (3) business days.

b) A deposit in the amount of 70% of the of the respective booking price is paid sixty (60) days prior to arrival of the guest.

OR

2. For bookings made sixty (60) days prior to arrival or less, a deposit in the amount of 100% of the respective booking price is paid to confirm the reservation, within three (3) business days.

PAYMENT METHOD

When due, the payments of the Villa Rental Rate are to be made by bank transfer according to the bank details specified in the Confirmation letter or using an online link provided by the Owner. All other payments at the Villas can be made in cash, VISA, Mastercard and American Express credit cards or through bank transfer.

SECURITY AND SERVICES DEPOSIT

A security deposit of 3.000 € is required to cover any damage caused to the Villa. All guests at the Villa are responsible (joint and several liability) for any damages done to the Villa, its content and equipment, Villa’s staff and third persons, during their stay. The guests are obliged to cover the entire amount of the damages, which will be specified by the Villa’s owner. The amount of compensation will be deducted from the security deposit. If the cost of damages is higher than amount of the security deposit, the Guest is obliged to reimburse to the Villa’s owner full compensation for the incurred damages including possible loss of revenue.

It is recommended that the Guest obtains an insurance policy, which covers accidental damage to the Villa and its contents.

In addition to the security deposit, a services deposit of 2.000 € will also apply in case of extra services ordered by the Guest. The Villa owner reserves the right to increase the services deposit should the cost of extra services exceed the initial amount deposited. The Villa owner reserves the right to use the security & services deposit to pay for any unpaid invoices on behalf of the guests on departure from the Villa. The security and services deposit will be returned at the latest 1 month after your departure, reduced by any costs eventually incurred during your stay including but not limited to the costs of incurred damages.

The security and service deposits may be taken as a credit card pre-authorization prior to arrival or via bank transfer 2 weeks before arrival.

CANCELLATION PROCEDURE BY THE GUEST

Should the guest wish to cancel the booking for whatever reason, the cancellation should be made in writing and charges will be levied as follows:

  • If the guest’s cancellation is made more than sixty (60) days before the arrival date, a cancellation fee equal to 30% of the total booking price will be charged.
  • If the guest’s cancellation is made sixty (60) days before the arrival date and less , a cancellation fee equal to 100% of the booking price will be charged.
  • If the guest does not arrive to the Villa on the day of arrival stated in the Confirmation letter or on another day, agreed in writing with the Villas Owner within the rental period, the guest shall be deemed to have cancelled the booking and the Villa’s Owner is entitled to offer the Villa to a new party. The above prescribed cancellation fee

A suitable holiday insurance for the duration of guest’s stay at the Villas is advisable. A cancellation insurance to limit the cancellation risk may also be considered. In case of cancellation by the guest, the Villa owner is not liable for any damages incurred to the guest.

CHANGES AND CANCELLATION BY THE VILLA OWNER

If the Villa owner is forced to cancel your booking due to a Force majeure event/natural disaster any money the guest has already paid will be refunded in full. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems adversely preventing entry and use of the Villa, adverse weather, governmental action, and similar events beyond our control

The Villas owner reserves the right to unilaterally cancel the booking without having to state grounds for the cancellation. In this case the Villa’s owner will refund in full any money the guest has already paid to the Villa owner.

The Villas owner is entitled to cancel the Villa’s booking, without having to refund to the guest any amount already paid in the following cases:

  • If payments are not made when they become due or received by the Villas owner within the time limits as stated above.
  • The guest does not comply with the payment requirements (e.g. security deposit or services deposit).
  • The group size exceeds the agreed number of guests on the Confirmation letter.
  • The guest has given misleading or false information, e.g. identity of occupants, nature of the party, failure to mention any critical facts.
  • if a guest or visitor behaves in a manner which is not appropriate, illegal, dangerous or is likely to cause danger, disturbance and bad image, avoiding/disrespecting villas staff warning and damage to the VILLAS, its premises or its facilities.

In case of cancellation by the Villas owner according to the terms above, the Villa owner is not liable for any damages incurred to the guest.

CHANGES TO THE BOOKING

For any desired changes to the confirmed booking, the guest must notify the Villa’s owner in writing as soon as possible. The Villas owner cannot guarantee compliance with the guest’s request, but shall make every attempt to meet the subject request. No refunds will be issued in cases of opting for an earlier check-out date during your stay. All changes must be in writing and are only valid if a new Confirmation letter is issued. The guest hereby agrees to cover any reasonable expenses incurred in making an amendment.

PROPERTY AND SERVICES

The Villas management will make every endeavour to ensure that the details, property description and description of facilities and prices contained in the documentation and on the Villas web site are correct. The guest shall be promptly informed about any modifications hereof.

SERVICES INCLUDED IN PRICE

  • Welcome package (fruits, water, welcome drink upon arrival; drinking water in the rooms)
  • Mediterranean Breakfast
  • Daily housekeeping, including light cleaning, making of beds, emptying of bins.
  • Daily maintenance of the pool and outdoor areas
  • Final cleaning, as well as thorough cleaning every 7 days in case of longer stay
  • Concierge service by Villa Manager (available upon request during day hours)
  • Private parking (at property)
  • Towels, bed linen, bathrobes, slippers, pool towels and all necessary toiletries are provided
  • Towels and bed linen changed 2 times per week or on demand
  • Utility cost (electricity/gas/water/Internet)

SERVICES ON REQUEST AT EXTRA CHARGE

In addition to the services included in the Rental Rate, upon request of the Guest, extra services may be arranged by the Villa’s owner directly or through third-party providers and the guest is obliged to pay the costs these services.

Depending on extra services requested be the Guest, the owner reserves the right to request an increase of service deposit.

All costs of extra services must be settled immediately or latest before the guests’ departure. The Villas owner reserves the right to deduct any owed costs from the service deposit.

Any service arranged for the guest with a third party will be subject to that party’s terms and conditions of business. The Villa’s owner makes effort to ensure that all of the third-party providers with which he usually cooperates provide their services to the highest possible standards.

The Villa’s owner is not responsible for any services provided by the third parties, arranged by the Guest, or damages caused to the guests by those parties.

The Villa’s owner cannot be held liable for any outstanding costs owed by the guest to the third-party provider, arranged by the Guest directly.

SPECIAL REQUEST

If the Guest has any special request for supplementary services, you must inform the Villas owner at least one month in advance in writing. The Villas owner shall do his best to arrange such requests. The Villas owner cannot guarantee the execution of every request and shall not be liable for the non-execution of special requests.

USE OF PROPERTY

The guest shall use the Villas and all premises only for the purpose for which it has been rented to the guest (personal lodging). It is forbidden to use the Villas and/or its premises for any kind of commercial use during your stay unless agreed in writing with the Villas owner. This includes but is not limited to photo shootings, seminars, parties and events.

HOUSE RULES AND SAFETY PRECAUTIONS

A set of house rules pertaining to rules and safety measures concerning the use of the Villas, its premises or its facilities shall be handed to the guest at arrival and visible to the guest in each Villa. The Guest should read them carefully upon arrival to the property. Please consider the legal notices in outdoor areas and adhere strictly to these rules and safety precautions. The Villas owner will not be liable for any accidents/injuries to the guests, or the visitors, which occurred during their stay/visit at the Villas.

The guests are kindly requested to respect the neighbour’s peace and quiet and keep the noise to acceptable levels during all time, especially during resting hours (10 p.m. – 08 a.m.). The volume of music and TV is to be reduced to appropriate levels after 10 p.m. Outdoors the music should be turned off completely after 10 p.m.

If the guest fails to comply with the rules and safety precautions set out in these Terms and Conditions, the house rules and legal notices around the Villas or if in the opinion of the Villa Manager a guest or visitor behaves in a manner which is not appropriate, illegal, dangerous or is likely to cause danger or disturbance, damage to the property, its premises or its facilities, the Villas owner reserves the right to prohibit the use of certain areas for the duration of the guest’s stay, to charge an extra charge, or to terminate the Villas rental immediately without refund of any amounts the guest has already paid In this event, the guest will be fully liable for any expenses incurred resulting from his/ her inappropriate behaviour or the behaviour of visitors.

The guest remains liable for any fines and penalties, that may be issued in connection with improper behaviour or non-compliance with the mentioned local legislation.

CHILDREN

The Villa’s staff will not be held responsible for any children left unattended within the Villa’s area. The safety precautions for children for the pool and pool area described below should be considered at all times.

NUMBER OF GUESTS AND VISITORS

Villas has a maximum capacity according to legal regulations. Each Villa is suitable for 10 guests in total. The maximum number of people cannot be exceeded. The number and identity of guests in a particular rental period, will be contained in the list of guests, which shall be compiled at the Villa immediately upon the arrival of the guests. Only the number of guests confirmed on the Confirmation letter may occupy and use the facilities of the Villas unless agreed otherwise in writing prior to arrival. At the request of the guest the number of persons can be increased until the maximum capacity. The requested change of the guest number must be submitted in writing.

Accompanying children are allowed above the maximum capacity of the villa upon the written agreement of the Villas Owner. Additional charge for breakfast will apply.

There are to be no parties or any additional people invited to eat or stay overnight without the prior written consent of the Villas owner. In case that permission is given, the Villas owner reserves the right to charge extra for the services provided. Permission of the Villas owner in this regard, does not free the guest from his / her liability for inappropriate behaviour of the permitted visitor. Should the number of guests exceed the maximum capacity of the Villas, the Villas owner reserves the right to refuse the entry to the Villas or terminate the Villas rental without refund, as described above.

INDOOR AREAS

Each Villa is completely furnished and decorated; it should therefore be left in the same condition after the guest’s departure. The guest should at all times act carefully with the furniture and equipment and should not touch or move the art and paintings. Any furniture, linen and towels out of the house should not be taken into the garden. Special garden furniture and pool towels are available for outdoor areas. The guest should make sure to understand how any electrical equipment he/she is not familiar with is used and should refrain from changing any existing settings. Manuals for any devices and equipment, or instructions on how to properly use them can be provided by Villa Manager, who should be contacted for help. When leaving the property, the guest must lock the doors to the apartments/rooms, switch off the lights and all electrical appliances (TV, air-conditioning, gas stove…) and turn off the taps. Please note that all rooms have safety deposit boxes. Guests are encouraged to use safety deposit boxes for their valuable personal belongings.

OUTDOOR AREAS

Due to the terraced nature of the Villas exterior, some areas are not secured and are used at own risk. The same applies to the balconies and terraces of rooms/apartments. Use the balconies, terraces and the rest of the Villas exterior on your own responsibility. Children must be supervised by responsible adult at all times.

Please be aware of the wind, and ask the Villa Manager to close the sun umbrellas if it gets stronger. Please be careful with our greenery. When using the outside barbeque, the guest must keep the fire under constant control, everything around is very dry during the summer and easy flammable. At all times, keep close a small amount of water to safely turn off the fire in the outdoor barbecue. Keep in mind that the island of Hvar and the rest of Dalmatia are areas of high fire risk, especially during summer months. Please consider that during or after rainy weather the outdoor staircases and floors might be slippery in some areas.

SWIMMING POOL

The pool is not supervised. The depth of the pool in all properties is 1.40 m in all parts. At all times, the guests and visitors are to consider their own safety and the safety of others when using the pool. The pool area is used at the guests’ own risk. The guests and visitors are to comply with the rules and security precautions pertaining to pool area as communicated to you by the staff of Villas and made visible on legal notices in the property.

The following things are strictly prohibited in the pool area:

  • The use of glasses, glass bottles and other sharp and breakable items near the pool area. Plastic glasses are available.
  • The use of shampoos at the shower near the pool, because the chemicals within may harm the
  • The use of the pool area and pool when under the influence of alcohol or drugs
  • Leaving children unsupervised

The direct, visual and active supervision of children is essential and under the guest’s sole responsibility.

The swimming pool does not have an alarm system, safety nets or other safety measures designed to prevent the risk of drowning.

To ensure the safety of children the guest should consider the following precautions:

  • Never leave young children alone near the swimming pool
  • Never leave a child alone in the water, even if they know how to swim, they must always be under the supervision of an adult capable of saving them in the event of an accident;
  • Never leave toys or other items floating on the water; they may encourage children to approach the water
  • Always fit inflatable armbands of floating costumes on young children.

There is a daily and weekly pool cleaning schedule. The Villas staff will try maintaining the pool at appropriate times in order to minimize disruption, but in some cases, this may be unavoidable. Excessive use of the pool can cause skin irritations which the owner cannot be responsible for.

PETS

Pets are allowed in the house, on the responsibility of the guest. They are not allowed to use any furniture, use the swimming pool or go wet indoors. Pets must not go out of the Villa’s area freely and must not disturb any neighbours or other animals around.

SMOKING

In compliance with the Croatian law and for the comfort and safety of our guests, a “Non-Smoking” policy is applied in all indoor areas. The Villas owner reserves the right to remove any group of guests breaking this condition from any of the properties without refund of any amount the guest has already paid. In the event that smoking has occurred within the Villas indoor areas the Villas owner reserves the right to demand an additional cleaning fee charged immediately.

KEYS

Each Villa is equipped with digital access control. On arrival to the Villa the guest will be issued with a number of key cards for access. The same number of key cards is to be returned to the Villa Manager at the end of the stay.

DAMAGE AND INJURY

The guest is personally responsible for any damage caused to the Villas, their furniture, artwork and outside area, either by himself/herself or the persons the guest is responsible for, including visitors. In case of damage event, the guest must contact the Villa’s owner to report the damage as soon as possible.

The guest is also responsible for his/her personal belongings. Guests are encouraged to use safety deposit boxes for their valuable personal belongings. In case of personal injury, the guest should always contact his/her own insurance company and Villa manager. The Villa’s owner cannot be held responsible for personal injuries. The Villa manager is available if you need any help.

For the safety of the Guests, a video surveylance system is installed in the outdoor areas of each Villa, which records exclusively the exterior spaces of the villa. Upon the request of the Guest, this system can be disabled for the duration of the stay.

CONTACT

For anything you need, please contact the Villa Manager via phone: +385 99 7363333 or via e-mail: info@hvarboutiquevillas.com. The Villa Manager is the only relevant representative of the house owner. Members of the Villas staff may be friendly and helpful, but they are not authorized to accept requests by the guest on behalf of the Villas owner.

GUEST COMPLAINTS

The Villa Manager and the rest of our staff will do their best to make your stay as pleasant as possible and try to resolve any problems at the earliest possible convenience once informed of the problem. Should you, nevertheless, be unsatisfied with the Villas, their premises or any service offered during your stay, complaints must be given in written form to the Villa Manager or via email to: info@hvarboutiquevillas.com

DATA PROTECTION & CONFIDENTIALITY

All personal information of the guests (name, age, telephone numbers, e-mail addresses, etc.) is kept confidential and will not be passed onto third parties without the guest’s prior written consent.

We will respect the confidentiality of all guests and visitors to the Villas. Specific cases involving sensitive identities should be made explicit to us at time of booking.

INSURANCE

In accordance to Croatian mandatory regulations Villas owner has an insurance coverage against guest accidents and third parties liability insurance.

JURISDICTION AND APPLICABLE LAW

Any issues between the Villas owner, guest(s) and third parties shall be resolved by the competent Court in Split, with the application of Villas Terms and Conditions and the valid laws of the Republic of Croatia.

REVISION OF THE PRESENT TERMS AND CONDITIONS

Villas owner reserves the right to revise these Terms and Conditions from time to time and will keep the guests informed of any changes. Previously confirmed reservations will not be affected by changes in Terms and Conditions. Ignorance of the Terms and Conditions will not be accepted as an excuse.

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